How to Unlock a Community’s Insights

Here’s an article by Roland Legrand about unlocking a community’s insights using the Socratic method.  He explains why both too much and not enough control over a community can cause it to fall apart.  Thankfully he describes how to foster engagement in a community to encourage participation.

http://www.pbs.org/mediashift/2009/09/using-socratic-conversation-to-unlock-a-communitys-insight265.html